Purpose:
To promote professionalism, protect client dignity, and ensure caregivers remain focused and available when needed.

Guidelines for Phone Use During Shifts

• Permitted Use:
  • You may use your phone (for reading, social media, or similar) only when:
    • All care tasks are complete.
    • The client is resting or does not require attention.
    • The use does not appear disrespectful or disengaged.
  • Use must be discreet and respectful — never in front of the client or family unless it’s work-related.
• Prohibited Use:
  • No personal calls, texting, or scrolling while actively engaged in caregiving duties.
  • Avoid use of speakerphone, video calls, or loud notifications.
  • Never photograph, record, or share anything from the client’s home or about the client.
• Breaks:
  • If you are scheduled for a break, use that time for personal phone use in a private area if available.
• Work Communication:
  • Keep your phone available for contact from the agency.
  • Respond promptly to messages or calls from the office regarding scheduling or care coordination.
• Confidentiality:
  • Do not discuss client or agency information on personal calls or in public.
  • All client-related communication must remain private and secure.