Call the on-call supervisor (281-888-0385, Option 6):

• After 5 PM Monday-Friday, before 8 AM Monday-Friday, or on weekends.

• For clocking in problems, emergencies (fire, flood, etc.), urgent issues (client passing, caregiver injury), or concerns requiring immediate attention.

Don't call the on-call supervisor for:

• Non-urgent issues wait until next business day.

• Clocking out problems.

• Client's medical decisions (vitals, medication errors, injuries). Contact family, home health, and submit reports.

• Scheduling or post-shift reports. Contact your direct supervisor during regular hours.

If you can't reach the on-call supervisor:

• Leave a voicemail with your name, client name, issue details, and contact information.

Remember:

• Know and follow this policy.

• Violations may result in disciplinary action.